Privacy Policy

We may collect:

• Your name, email address, phone number and job title
• Company, billing and tax information
• Account login and authentication information
• Shipment, cargo and service-request details
• Facility listings, licences, certifications and business information
• Documents, photographs and instructions you upload
• Communications with CapeTerminal
• Payment and transaction information
• Device, browser, IP address and website usage information
• Cookies and similar technologies

Please avoid submitting personal information that is not necessary for the requested service.

We use your information to:

• Create and manage your account
• Process shipment and service requests
• Coordinate facilities, logistics and value-addition services
• Provide quotations, invoices and operational updates
• Verify businesses and service providers
• Process payments
• Respond to enquiries and support requests
• Improve and secure the Platform
• Prevent fraud and misuse
• Comply with legal and regulatory requirements
• Send service-related and, where permitted, marketing communications

We may share necessary information with:

• Facilities and service providers involved in your Shipment
• Warehouses, carriers and logistics providers
• Customs, inspection and compliance professionals
• Payment processors
• Cloud hosting, analytics and communication providers
• Insurers and professional advisers
• Government authorities where required by law

We share only the information reasonably required for the relevant purpose.

We do not sell or rent your personal information.

Shipment information may be shared with the parties responsible for handling, processing, storing, inspecting or transporting the cargo.

Facility listing information intended for publication may be displayed publicly on the Platform.

Confidential commercial documents will not be made public unless you authorise us to do so or disclosure is required by law.

We may use essential cookies to operate the Platform and optional cookies to understand website usage and improve our services.

You can manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

We retain personal information only for as long as reasonably necessary to:

• Provide the Services
• Complete transactions
• Maintain business and shipment records
• Resolve disputes
• Prevent fraud
• Meet tax, accounting and legal obligations

Information that is no longer required will be deleted or anonymised where reasonably practicable.

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or storage system is completely secure.

You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorised access.

Subject to applicable law, you may request to:

• Access information we hold about you
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Withdraw consent where processing is based on consent
• Raise a complaint about how your information is handled
• Opt out of marketing communications

We may need to verify your identity before processing a request.

Some information may be retained where required for legal, contractual, security or record-keeping purposes.

CapeTerminal may use service providers located outside your country.

Where personal information is processed internationally, we take reasonable steps to ensure that it is handled in accordance with applicable law and appropriate safeguards.

The Platform may contain links to or integrations with third-party websites and services.

Their privacy practices are governed by their own policies. CapeTerminal is not responsible for the privacy practices of third parties.

CapeTerminal provides business and logistics services and is not intended for individuals under the age of 18.

We do not knowingly collect personal information directly from children.

We may update this Privacy Policy when our services, practices or legal obligations change.

The updated version will be published on this page with a revised effective date.

For questions, privacy requests or complaints, contact:

CapeTerminal Operated by: CapeTerminal Private Limited. Email: [email protected] Address: Kerala Startup Mission (KSUM) space on the -2 floor of the Thejaswini Building in Phase 1, Technopark, Kazhakkoottam, Thiruvananthapuram, Kerala 695581 Telephone: +918848536903

Grievance Officer: Ashwin Shaji Email: [email protected]